🌿 FLOW – How It Works
1. Reservation
Please select your preferred time and make a reservation via our booking system (RESERVA).
Reservations can be made until 2hours before your preferred time.
💳 Payment
After making a reservation through our booking system,
please complete your payment at the reception when you arrive.
To provide a smooth and secure payment experience,
we kindly ask for cashless payments only.
We accept credit cards and Sawane eGift Cards.
After your payment is completed, we will warmly welcome and take care of your precious baby.
If you would like to extend your stay, extensions are available only when there is availability.
Please make an additional reservation through our booking system.
Please note that we do not accept cash payments.
※Accepted credit cards: Visa, Mastercard, American Express, UnionPay, Diners Club, and Discover.
📌 Cancellation Policy
Reservation changes and cancellations are accepted up to 2 hours before your scheduled appointment time.
As we prepare carefully to welcome each baby,
repeated cancellations without notice may result in restrictions on future reservations.
Thank you for your understanding.
2. Arrival & Check-in
Upon arrival, we will ask you to present:
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Maternal and Child Health Handbook
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A valid photo ID (passport, My Number card, etc.)
3. Health Check
Your child’s temperature will be checked upon entry.
For safety reasons, we may decline service if your child has a fever or shows signs of illness.
(In such cases, a full refund will be provided.)
4. Childcare Service
Our midwives and childcare staff work together to provide attentive, individualized care for each child.
5. Pick-up
Please pick up your child within your reserved time.
💝 【Special Discounts】
・Returning Guest Discount:10% OFF from your second visit onward.
・Twins & Multiples Discount:10% OFF for the second child.
・Referral Discount: Both the person making the referral and the referred guest receive 10%OFF.
※Please note: Discounts cannot be combined. If multiples discounts apply, the highest available discount will be applied.
🌸 Q&A – Frequently Asked Questions
Q. Do I need to bring anything for my child’s stay?
A. You can use our service without bringing childcare supplies.
Upon arrival, we will check your Maternal and Child Health Handbook and your identification.
We provide diapers, baby wipes, formula, and baby food.
If your child requires a specific brand of formula or has preferred baby food, please bring it with you.
Q. What infection control measures are in place?
A. We implement the following measures:
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Verification of vaccination records via Maternal and Child Health Handbook
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Temperature checks upon entry
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Restrictions for children with fever or cough
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Regular disinfection of the facility (using sodium hypochlorite)
We maintain a safe and hygienic environment at all times.
Q. Is it possible to extend the time?
A. Extensions are generally not available.
If pick-up is delayed, an additional fee of ¥5,000 per 10minutes will be charged.
(This will be billed at a later date.)
Q. Can service be refused?
A. In order to maintain a safe and comfortable environment for all clients and children,
we may refuse future use if behavior is deemed disruptive to the operation of the facility.
We appreciate your understanding as this policy is in place to ensure the safety and well-being of all guests.